Privacy questions players ask us
We collect your full name, email address, phone number, date of birth and chosen payment method. This information is required to verify your identity, comply with local regulations and process your deposits and withdrawals securely. You can review all stored data in your account settings.
Payment records for DANA, OVO, GoPay and QRIS transactions are retained for up to five years to meet regulatory requirements in Indonesia. Your account login credentials and contact details remain on file as long as your account is active; you can request deletion anytime.
Yes. Open your account, go to Settings > Account Information and update your email, phone or address. Sensitive details like your name and date of birth cannot be changed yourself due to verification rules; contact our support team if you need to update these.
No. We do not sell or license your personal information to marketers, data brokers or external companies. We share data only with payment processors, fraud-prevention partners and legal authorities where required by local law.
Deposits and withdrawals are encrypted end-to-end using HTTPS. Your payment details are never stored on public servers; they pass directly to our partner processors for verification. Transaction records are kept in secure, encrypted databases with access restricted to authorized staff only.
When you request deletion, we remove your active account records, login credentials and contact details within 30 days. Historical transaction records required for compliance are anonymized so they cannot identify you. You can request a complete data report before deletion.
Open your account and use live chat in the help centre (08:00–23:00 Jakarta time, daily), or email our support team for privacy inquiries; we respond within two business days. You can also visit Settings > Privacy & Security to request data access or make changes yourself.
