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Our Legal Framework Built for Indonesia

When you open an account with us, you're protected by clear terms and a straightforward policy designed for how you play.

Data security and privacyPayment verification and retentionAccount closure and your rightsSupport contact methods
mikototo login Our Legal Framework Built for Indonesia
REACH US ANYTIME

How to Contact Our Legal Team

Live Chat Support Open the chat bubble in the lobby or on this site.
Email Enquiry Send details to [email protected]. Include your account ID and the specific policy question.
In-Lobby Help Centre Tap the question mark icon in the top-right corner of the lobby.
HOW WE PROTECT YOU

Data, Security and Your Account Control

Account Verification

When you register, we confirm your identity and phone number. Before your first withdrawal, we verify your payment method. This prevents fraud and ensures only you can move money from your wallet.

Encrypted Connections

All traffic between your device and our servers uses SSL encryption. Whether you're in Bandung or Medan, deposits and withdrawals are protected the same way. Your login credentials are hashed and never visible to our support staff.

Cookie and Tracking Policy

We use cookies to keep you logged in and remember your language and payment preference. No tracking cookies follow you across other websites. You can disable non-essential cookies in your account settings at any time.

Data Retention

We keep transaction logs and account history for seven years to comply with local financial rules. After you close your account, personal contact details are deleted within 90 days unless legal holds apply.

Request Your Data

You have the right to ask for a copy of all data we hold about you. Submit a request via live chat or email [email protected]. We provide a downloadable file within five business days.

Account Closure Rights

Close your account anytime through Settings > Account > Permanently Close. We process final withdrawals within one business day. Your account remains in our records for seven years for audit purposes.

Frequently Asked Questions About Your Rights

Any balance remaining in your wallet is sent to the payment method you used to deposit, usually within one business day. We don't charge a closure fee. Once your account is closed, you cannot reopen it; you'd need to create a new account with a new email.

We retain transaction records and account history for seven years to meet legal requirements. Your contact details (name, email, phone) are deleted 90 days after you close your account, unless we're legally required to keep them for investigations or disputes.

Yes. Contact [email protected] or use live chat to request a copy of your account data. We'll provide a full download within five business days, including your deposit and withdrawal history, profile details, and login records.

We accept DANA, OVO, GoPay and QRIS. Deposits via any of these methods typically appear in your wallet within 30 seconds to one minute. QRIS transfers may take up to five minutes during peak traffic hours.

Before we send any withdrawal, we confirm the payment method matches your original deposit source and verify your account identity through one-time verification code. This takes 15 minutes to one hour. Once verified, the transfer to your DANA, OVO, GoPay or QRIS account completes within one business day.

Reach our support team via live chat (available 24/7) or email [email protected]. If you feel your account was restricted unfairly, include your account ID and specific details. We escalate serious disputes to our legal team and respond within 48 hours.

Access to our platform depends on local law. Your account terms are governed by the laws that apply in your region. If you're in Indonesia and have legal questions, contact our support team — they can guide you on which local authorities oversee account disputes.